Otter Sort — Support
Guide otters through the maze into their matching dens.
Contact
Questions, bug reports, purchase problems or feedback:
ottersortgame@gmail.com
We usually reply within a few days. Telling us your device model, OS version and the level number
helps a lot. For a purchase problem, please also include the store receipt or order number.
How to play
- The goal
- Every otter belongs in a den of its own colour. Clear the board by delivering all of them.
- Moving an otter
- Put your finger on an otter and drag along the water. The otter follows your finger through
the maze, and it pushes any otters already lying on that path ahead of it.
- Dens
- A den only accepts otters of its own colour, and it fills like a stack — the last otter in is
the first one out. When a den is full it is sealed and removed from the board.
- Boosters
- Undo takes back your last move, Shuffle rearranges the otters on the board, and Extra Den
opens one additional den when you are stuck. You earn boosters as you progress, or buy them
with coins.
- Stuck with no moves left
- When no otter can reach a den any more, the game offers you a rescue — an extra den — so you
can keep the run going instead of restarting.
Frequently asked
- I paid but did not get my coins / boosters.
- First reopen the game with an internet connection — pending purchases are delivered on the
next launch. If it still has not arrived, use Restore Purchases in Settings, and if that does
not help, write to us with the store receipt or order number and we will sort it out.
- How do I restore my purchases on a new device?
- Open Settings and tap Restore Purchases while signed in with the same App Store or Google
Play account you bought with. Consumable items (coins, boosters) are spent when used and
cannot be restored, but a No Ads purchase always comes back.
- Does the game show ads?
- Yes. Rewarded ads are always your own choice (extra rewards, boosters, rescues) and short ads
may appear between levels. The No Ads purchase removes the banner and the between-level ads;
rewarded ads stay available because you choose to watch them.
- Do I need an internet connection?
- The game is playable offline. A connection is used for ads, purchases, new level content and
anonymous analytics.
- I lost my progress after reinstalling.
- Progress is stored on the device only, so deleting the app removes it. There is no cloud save
yet. If you lost a purchase this way, Restore Purchases brings back the non-consumable ones.
- How do I turn off sound, music or vibration?
- Tap the gear icon on the home screen — sound, music and haptics each have their own toggle.
- How do I request deletion of my data?
- Write to the address above; see the privacy policy for details.
Legal
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